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2 WORKING DAYS NOTICE REQUIRED FOR ALL NAKED CAKE ORDERS

Please note we have restricted areas and days for deliveries(see list below) > If your area is not listed please email us to check if and when we deliver to your area.

For our Naked Cake customers delivery is available Monday Wednesday & Thursday. 

Friday delivery is only available in specific areas of Sydney, check with our office .

A flat rate of $20.00 plus gst applies to all Naked Cake deliveries, NO minimum order required. 

PLEASE NOTE THERE WILL BE SOME DISRUPTION WITH OUR DELIVERY SCHEDULES. WE HAVE TERMINATED THE COURIER COMPANY WE WERE USING. WE APOLOGIZE FOR ANY INCONVENIENCE.

Remember the following when you order 

  • 2 DAYS NOTICE FOR NAKED CAKE ORDERS
  • 3.00pm Cut off for all cake orders Monday to Thursday
  • 2.00pm Cut off Friday (office unattended after 3pm)
  • Orders for Monday pick up or delivery close 3pm Thursday
  • Orders for Tuesday pick up close 2pm Friday,
  • No orders are processed on weekends (Sat or Sun)                                  
  • Should you have any questions regarding deliveries please email info@mondokitchen.com.au

 

We ask if you have not received a confirmation in the form of a Mondo Kitchen invoice from us within 24 hours we possibly have not received your email - don't leave it to the last minute call us ASAP. 

 

Changes or Cancelling an order.

For any changes or cancellations to your order  (this includes Catering sheets, Birthday cakes or special orders) we need to be advised by email or phone 36 hours prior to your delivery or pick up.

Any changes for a Monday delivery MUST be made no later than 2pm on a Friday. The office CLOSES AT 3PM Fridays.



Example:

Any changes or cancellations for a Wednesday must be made before 3pm Monday.

Any changes or cancellations for a Monday order must be received by 2pm Thursday.


No changes or cancellations will be accepted after these cut off times. You must pay for products (including any delivery fees and taxes) which you have ordered, even if you cancel or change your order after these cut off times.

Receiving your Products
Cakes will be delivered to the delivery address you provided. We request that you check these details on your confirmation invoice. 

Our drivers cannot deliver past your front door or reception area. If you order cakes or products to be delivered at an office or business location, you must authorise any person at the location to receive the order on your behalf.

If you order products or cakes to a home address, you must authorise any person at the location to receive the goods on your behalf. Or confirm the order can be left if site is unattended (payment must be received before delivery) otherwise driver will not leave cakes if not paid for prior.


Naked Cake customers payments should be processed prior to your delivery. If you have an account with Mondo Kitchen your signature will be required only.
Please make sure that you check all products carefully against your tax invoice. 

Inability to Deliver
If you are not home to receive your order, having indicated that you wish to do so, or are not contactable, or for reasons beyond our control we cannot deliver to your address (i.e. security entry issues) you will be liable for a re-delivery fee. We will try our best to contact you to avoid this situation, however, the responsibility lies with you to be available for delivery or to otherwise authorise acceptance of cakes being left at your door in a safe area away from sunlight or rain.

Delivery hours from 7am - 7pm
  

Suburbs Mondo Kitchen deliver to

Eastern Suburbs: Monday Wednesday Friday
COURIER DELIVERY (may take 2 days): Mt Annan Rossmore Stanhope Gardens Quackers Hill
Hoxton Park: Mon & Friday
Ryde - Macquarie : Monday Thursday
North Sydney to Hornsby: Monday Wednesday Friday
Russell Lea: Thursday only
Southern Suburbs - ends Sutherland: Monday Wednesday Friday
Sydney - CBD: "tab">Mon & Thurs
WEDNESDAY ONLY DELIVERY : Arndell Park Blacktown Cranebrook Liverpool Mt Druitt Penrith (no delivery after Penrith) Plumpton
Toongabbie: Mon Wed Thurs
Bankstown: Mon Wed Fri